Tuesday, February 22, 2011
Fighting the TED
I called Energy, Inc since their forums are offline (it appears they didn't renew their domain name) and managed to get a support person that has "never played with" the load profiling. After chatting with him and one other support person, it was determined that they've never heard of this issue before and suggested that I upgrade to the latest firmware. Since that will wipe all monthly historical data, I'll have to wait until first thing in the morning on the day my billing cycle starts.
I need to get this figured out and collect some data now so that I can see how much the water heater comes on (or doesn't come on) when the ground source heat pumps are heating the tank.