I'm not sure what's going on with the TED 5000. Soon after I installed it I tried setting up the load profiling and noticed that for multi-stage devices like my heat pumps it has a very difficult time determining when the device is on/off. So I gave up on the heatpumps and decided to just look at the water heater. I figured the easiest thing to do would be to manually enter the load data for it since I know what it's going to be (5500). After doing that, the Load Profile tab would correctly show if the water heater was on or off, however, the historical data portion of that page always showed "No Data". I thought that maybe manually entering the load was causing a problem so I turned off the water heater, took a quick shower, started the load profiling, and turned the water heater back on. It took about 10 secs for the load to be "learned". After a day of running with the learned profile, I still have no historical data.
I called Energy, Inc since their forums are offline (it appears they didn't renew their domain name) and managed to get a support person that has "never played with" the load profiling. After chatting with him and one other support person, it was determined that they've never heard of this issue before and suggested that I upgrade to the latest firmware. Since that will wipe all monthly historical data, I'll have to wait until first thing in the morning on the day my billing cycle starts.
I need to get this figured out and collect some data now so that I can see how much the water heater comes on (or doesn't come on) when the ground source heat pumps are heating the tank.
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